Shipping policy

AyL Legacy Shipping Policy

Last Updated: August 2026

At AyL Legacy, we are committed to getting your order to you safely and as quickly as possible. Please review our shipping terms before placing your order.

Order Processing

Orders are typically processed within 1 business day after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day. During high-volume periods, promotional events, or holidays, additional processing time may be required.

U.S. Shipping & Delivery

Estimated delivery time is 2–5 business days after your order has shipped.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of AyL Legacy's control may affect delivery times.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Free Shipping

AyL Legacy offers FREE U.S. shipping on orders of $350 or more.

Orders below $350 are subject to the shipping rates displayed at checkout.

From time to time, AyL Legacy may offer promotional free shipping or other shipping promotions. The terms displayed for the applicable promotion will apply during that promotional period.

Signature Required

To help protect our customers and their purchases, AyL Legacy orders require a signature upon delivery.

Please make sure someone is available to receive and sign for your package. Carrier procedures regarding delivery attempts, pickup, and redelivery may vary.

Lost, Stolen & Delivered Packages

AyL Legacy takes package security seriously. Carrier tracking information, delivery confirmation, and signature confirmation may be used to verify the delivery status of an order.

If tracking shows your package as delivered but you cannot locate it, please contact us promptly. We may require your cooperation with a carrier investigation or claim before determining whether a replacement or refund is appropriate.

An order does not automatically qualify for a refund or replacement solely because a customer reports it missing after carrier-confirmed delivery.

Any resolution will be determined after reviewing available information, which may include tracking records, delivery confirmation, signature confirmation, carrier investigation results, and other relevant delivery information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

AyL Legacy is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet shipped, we will make reasonable efforts to correct the address.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Returned Packages

If a package is returned to AyL Legacy because of an incorrect address, failed delivery attempts, refusal of delivery, or inability to obtain the required signature, the customer may be responsible for additional shipping charges to have the order shipped again.