Refund policy

AyL Legacy Return & Refund Policy

Last Updated: August 2026

At AyL Legacy, we take pride in the quality of our hair products and want you to feel confident with your purchase. Due to the nature of wigs and hair extensions, all returns must meet the requirements below.

7-Day Return Window

Return requests must be submitted within 7 calendar days of the carrier-confirmed delivery date.

To be eligible for a return, the product must be:

Unworn and unused
Unwashed
Uncut
Uncolored or chemically processed
Unaltered in any way
Free from odors, products, glue, makeup, or other substances
In its original condition and original packaging
Returned with all original accessories, tags, and materials included

Products that do not meet these requirements may not be eligible for a return or refund.

Wigs

For hygiene and quality-control purposes, wigs cannot be returned after they have been worn, installed, washed, styled, cut, colored, chemically treated, or otherwise altered.

Lace must remain completely intact and uncut. Cutting, trimming, tinting, bleaching, gluing, spraying, or otherwise altering the lace makes the wig ineligible for return.

Hair Extensions

Hair extensions must remain unused and in their original condition.

Bundles must remain secured in their original form. Hair extensions that have been unraveled, installed, washed, cut, colored, chemically treated, or otherwise altered are not eligible for return.

How to Request a Return

Before returning any product, please contact info@ayllegacy.com within the 7-day return period with:

Your name
Order number
Product you would like to return
Reason for the return

Please do not send a product back without first contacting AyL Legacy and receiving return instructions.

Unauthorized returns may not be accepted.

Return Shipping

Unless the product arrived defective or AyL Legacy sent an incorrect item, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. AyL Legacy is not responsible for return packages that are lost or damaged before they are received by us.

Inspection & Refunds

All returned products will be inspected after they are received.

If the return meets the requirements of this policy, the approved refund will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

If an item is returned in a condition that does not meet our return requirements, AyL Legacy reserves the right to deny the return.

Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you believe you received a defective, damaged, or incorrect product, contact info@ayllegacy.com promptly and within the 7-day return period.

Please include your order number and clear photos or videos showing the issue so we can review the claim.

If AyL Legacy confirms that an item arrived defective, damaged, or incorrect, we will provide an appropriate resolution.

Final Sale & Promotional Items

Products specifically marked Final Sale at the time of purchase are not eligible for return or refund except where required by applicable law.

Promotional or discounted products remain subject to this Return & Refund Policy unless the specific promotion states otherwise.

Exchanges

AyL Legacy does not currently offer direct exchanges.

If an eligible product is approved for return and you would like a different product, length, texture, or style, you may place a new order for the desired item.